Sunday, April 21, 2013

It's Not Easy Being Me.

It has now been six weeks since I was 'temporarily' locked out of FaceBook.  I've submitted the required documents to prove my identity (many times), but had absolutely no response, besides a few automated emails informing me that my situation would be reviewed shortly.  As previously mentioned, apparently I may not really be me. I may, in fact, be someone else masquerading as me.  If only I could get that person to go and teach for me.

I've tried to find a FaceBook customer support number, or online support, only to be told time and time again there isn't any.

I beg to disagree.  There is, in fact, a customer support number. I found it. It's better known as the sales department.

That's right, the only numbers I can find that will actually respond are for potential and current advertisers. Those are FaceBook's customers, not us. We're the product.

This was pointed out to me by a friend a couple of weeks ago. The users and their presence is sold on to advertisers. FaceBook actually doesn't care whether I'm online or not. There are a billion others who are. And so I may never actually get a response to my enquiries, or a satisfactory resolution, even though I've done nothing wrong and was 'accidentally' locked out.

Bah! I am not a number. I am a human being.

No comments: